FAQ about payment methods and accountability

How frequently the donations are updated?

Every 15 minutes. We are updating information in real time. The payments online – are the money transferred to the Fund’s account. If the transfer is made onweekends or late at night, the moneywill arrive in the morning of the next working day.

How to find your donation?

You can see it in the “Report” section of each project.

• If you made the donation through LiqPay, you can find it in the table by the last digits of your telephone number.

• If the transfer is done via Privat24, we make a note in the “donor” field of the table and you can define yours by time and amount.

• If a donation is made in some other way – then the “donor” field will be empty, but you can still define yours by time and amount.

Why don’t we specify the surname of the donor in the report?

We do not disclose personal information about people who make donations.

I made a donation yesterday, and a report showed the transfer only today. Why?

In most cases,the transfers are shown on our accounts almost instantaneously. But depending on the bank or the time and day of the week, the funds can reach us only in 3 days. For example, if you have made your donation late on Friday night, the money will be in our account only at 9 am on Monday.